My experiences at Ben White Automotive haven't been nearly as dramatic as the first two reviews, but they weren't smooth, either. Maybe I'm naive, but I thought that in this day in age, it should be known that women know more about automobiles than ever before, and are more savvy in general about what to expect from any specialty service, like a mechanic. The good ole boys at Ben White Automotive, however, seem to think that women are still clueless about their cars, and can be bullshitted just like it's the damn 1950s. I had two prior services on my 1999 Hyundai, and those had gone well. I thought the price was fair (I actually work at a generator company wherein we service machines) for the labor and parts, and everything was explained to me fully. The technician even came in on a Saturday to finish the work on my car that time and to release it to me. Nice! This time, I had a fuel line and a tensioner replaced on my car. The mechanic assigned to my job said my car would be ready on a Monday, and the Monday came and went. To me, if you're going to be longer than you've quoted someone, a simple phone call is the least you can do to tell them they'll be without their vehicle another day. The very next day after I got my car back, I was experiencing the same issue with the tensioner. Due to time constraints, I couldn't bring my car in for about a week. When I did finally bring it in at about noon on a weekday, I was told that they would get around to looking at it "after lunch," and they didn't give me any kind of ETA on when I could expect the problem to be fixed. There was never an apology or sense of remorse. I didn't hear anything back from them all afternoon. At 4:30 PM, I still hadn't heard back. I was expressing this concern to a male coworker, who asked that I dial the company. We decided to hold a little social experiment: He pretended to be my husband, and here's how that conversation went: Male Coworker: "Yes, my wife brought her Hyundai in today. Is it fixed?" Mechanic: "Yes, the part was under warranty. You know, you had some problems with this car." M C: "I know, and we brought it to you all to have that taken care of. Why haven't you notified my wife? It's 4:30 PM, four-and-a-half hours after she dropped off her car, and she's worried." Mechanic: "Uh, I'm sorry about that, sir." When I went to pick up my car, the mechanic told me that the the belt on the tensioner had a tear in it. A BRAND NEW BELT. That THEIR PEOPLE INSTALLED around the tensioner that THEIR PEOPLE INSTALLED. The mechanic then told me to come back in a week so that they can check under the hood, just to make sure everything was working properly, a courtesy that was never extended to me before, when I was the person they were dealing with. The guys at Ben White Automotive are complacent, is my best guess. They're lazy and old-world in their idea of how to deal with female customers.