Austin Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM
Sat: 9:00 AM - 1:00 PM
1

Crooked, lazy mofos. I walked in to get my 93 gmc sonoma repaired, i found out that there was a problem with the EGR valve after pulling the codes myself with a paperclip. The customer service, if you can call the obese, morose a$$hole behind the counter their customer service, was stoic at best. He didn't say anything reassuring or even relating to my problem, just asked my name, number, and told me to hand him the keys. 4 DAYS LATER, i call them back to see the status on the truck as i hadn't received any follow up calls. lo and behold, the truck was ready (had been ready) he never even called me to tell me they were finished!! then i had to fork over $367!!! the best part is that the check engine light STILL comes on due to the same problem. i hate car repair shops, they are all dishonest jacka$$es who will take your money and not fix the problem.

4

I have used Ben White Auto a few times now for major repairs (AC, timing belt replacement etc...), and both times the work was completed quickly and thoroughly. I am sure there are others cheaper out there, but you get what you pay for. Ben White Auto - Quality new parts and solid fast service.

5

I had extensive repairs that needed to be done over the fourth of July weekend. I usually dread taking my car to be repaired knowing that the machanics usually don't take the time to give someone a less expensive route to fixing a car. The staff was courteous and helpful. They told me that my repairs were extensive but they also gave me a second opinion which ended up saving me $800. I was pleased with the way I was treated and will recommend these guys to anyone who wants a opinion. Thanks BWA for helping me out and for looking out for the customer first.

5

My experience with Ben White Automotive was great. I would say that if you have any problems with your car take it to them. They will go above and beyond to make sure you are safe. My 97' Toyota Camry broke down on me because it had lots of problems wrong with her. Oscar and his crew were there with me the whole time through the situation. They have done nothing but go above and beyond to make sure that my family and I are in a safe, working, and reliable vehicle. I would honestly have to say that Ben White Automotive has been the first auto shop that I have loved. Thank you so much Oscar, to you and your crew as well. My family really does appreciate it. I would have to agree with Scott C. on this one as well.

4

The staff weren't the most friendly people in the world but when I went in to get my car diagnosed and fixed I had no problems! Great mechanics and I will be coming back!

1

Horrid, horrid, horrid. If I could give them 0 stars I would. My car was making a whistling noise and they said I just needed to replace the belt. They then said that it was because of my tensioner that it was happening. They already ordered the parts before asking me, and $500 later I get a belt and tensioner installed. What's the problem? My car still makes the whistling noise. Never coming back here again.

5

Straight shooters. They fixed my transmission for $300 (after another shop said it was ruined and would have to be rebuilt and that it would cost at least $1200). Two years later, my car is running like a top! I love these guys.

5

I needed some minor work done on my car, and went to Ben White Auto based on several recomidations. I wasn't disappointed. I knew exactly what needed to be fixed and how much it would cost. Not Only did B.W.A quote me a great price, but not one person tried to up sale me anything or try to tell me additional things needed to be fixed. I know this sounds like a simple thing, but being a young woman, almost every car shop I have EVER been to has tried to take advantage of me thinking I know nothing about cars. I would recommend this place to my mother/ sister/ friends in a heart beat.

2

My experiences at Ben White Automotive haven't been nearly as dramatic as the first two reviews, but they weren't smooth, either. Maybe I'm naive, but I thought that in this day in age, it should be known that women know more about automobiles than ever before, and are more savvy in general about what to expect from any specialty service, like a mechanic. The good ole boys at Ben White Automotive, however, seem to think that women are still clueless about their cars, and can be bullshitted just like it's the damn 1950s. I had two prior services on my 1999 Hyundai, and those had gone well. I thought the price was fair (I actually work at a generator company wherein we service machines) for the labor and parts, and everything was explained to me fully. The technician even came in on a Saturday to finish the work on my car that time and to release it to me. Nice! This time, I had a fuel line and a tensioner replaced on my car. The mechanic assigned to my job said my car would be ready on a Monday, and the Monday came and went. To me, if you're going to be longer than you've quoted someone, a simple phone call is the least you can do to tell them they'll be without their vehicle another day. The very next day after I got my car back, I was experiencing the same issue with the tensioner. Due to time constraints, I couldn't bring my car in for about a week. When I did finally bring it in at about noon on a weekday, I was told that they would get around to looking at it "after lunch," and they didn't give me any kind of ETA on when I could expect the problem to be fixed. There was never an apology or sense of remorse. I didn't hear anything back from them all afternoon. At 4:30 PM, I still hadn't heard back. I was expressing this concern to a male coworker, who asked that I dial the company. We decided to hold a little social experiment: He pretended to be my husband, and here's how that conversation went: Male Coworker: "Yes, my wife brought her Hyundai in today. Is it fixed?" Mechanic: "Yes, the part was under warranty. You know, you had some problems with this car." M C: "I know, and we brought it to you all to have that taken care of. Why haven't you notified my wife? It's 4:30 PM, four-and-a-half hours after she dropped off her car, and she's worried." Mechanic: "Uh, I'm sorry about that, sir." When I went to pick up my car, the mechanic told me that the the belt on the tensioner had a tear in it. A BRAND NEW BELT. That THEIR PEOPLE INSTALLED around the tensioner that THEIR PEOPLE INSTALLED. The mechanic then told me to come back in a week so that they can check under the hood, just to make sure everything was working properly, a courtesy that was never extended to me before, when I was the person they were dealing with. The guys at Ben White Automotive are complacent, is my best guess. They're lazy and old-world in their idea of how to deal with female customers.

1

I would like to say that I had heard about problems at this business before yet for some reason I was like *hey I will form my own opinion about them* I had my car towed to them to get my timing belt replaced. The tow service arrived at 9:30am and had my vehicle at Ben White Automotive by 10:00am. So they fix my belt blah blah blah and call me to go get my car. I paid exactly what they quoted me. So all is good so far. I get in my car and its hot as heck outside and my and my husband are a little upset about dishing out so much cash. Well here's the problem, we had our car brought to them on a Thursday and when we picked it up, paid and then started to leave the parking lot I stopped. SOMETHING WAS WEIRD! I immediately started looking around and bam it hit me. My freaking Vehicle inspection AND registration stickers were missing!! What the hell!?!? I was so so so so so mad I went in and asked the guy and I quote *Where the hell are my stickers?* While hes blubbering I state *YOU were letting me drive off with no stickers? What is wrong with you?* He is still blubbering and I tell him to give me his phone and I call 911. I file a report and guess what, they tell me someone at the location already filed a report!! Okay so now I am steamed right. I was so furious I just started crying. My husband looked like he was about to clock the guy so we went outside. The problem is that they only offered to replace the stickers *IF* they were under 20 dollars. We were missing fishing equipment, a hydraulic jack over 200 Cd's and other miscellaneous things. The police officer arrives and he basically mediates and I wanted the replacement value of all the things taken. I told the guy that it wasn't about the money but how could someones car be broken into and they don't even get a call?? And in addition they are allowed to pay then *almost* leave with no mention of the break-in? The employee stated that the tow company brought my car in after hours. Which is a flat out lie. It was 10am. So basically we got screwed, the owner NEVER returned our calls and never paid us any refund or anything. All we got was lies and BS. If you value your car do not take it to these lying windbags. They likely did it themselves in my opinion.

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