Austin Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 1:00 PM

I would like to say that I had heard about problems at this business before yet for some reason I was like *hey I will form my own opinion about them* I had my car towed to them to get my timing belt replaced. The tow service arrived at 9:30am and had my vehicle at Ben White Automotive by 10:00am. So they fix my belt blah blah blah and call me to go get my car. I paid exactly what they quoted me. So all is good so far. I get in my car and its hot as heck outside and my and my husband are a little upset about dishing out so much cash. Well here's the problem, we had our car brought to them on a Thursday and when we picked it up, paid and then started to leave the parking lot I stopped. SOMETHING WAS WEIRD! I immediately started looking around and bam it hit me. My freaking Vehicle inspection AND registration stickers were missing!! What the hell!?!? I was so so so so so mad I went in and asked the guy and I quote *Where the hell are my stickers?* While hes blubbering I state *YOU were letting me drive off with no stickers? What is wrong with you?* He is still blubbering and I tell him to give me his phone and I call 911. I file a report and guess what, they tell me someone at the location already filed a report!! Okay so now I am steamed right. I was so furious I just started crying. My husband looked like he was about to clock the guy so we went outside. The problem is that they only offered to replace the stickers *IF* they were under 20 dollars. We were missing fishing equipment, a hydraulic jack over 200 Cd's and other miscellaneous things. The police officer arrives and he basically mediates and I wanted the replacement value of all the things taken. I told the guy that it wasn't about the money but how could someones car be broken into and they don't even get a call?? And in addition they are allowed to pay then *almost* leave with no mention of the break-in? The employee stated that the tow company brought my car in after hours. Which is a flat out lie. It was 10am. So basically we got screwed, the owner NEVER returned our calls and never paid us any refund or anything. All we got was lies and BS. If you value your car do not take it to these lying windbags. They likely did it themselves in my opinion.

Ben White Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ben White Automotive (512) 428-4411 if you have any issues in accessing any area of our website.