Austin Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 1:00 PM
5

They took care of my car, were honest when the dealership wouldn’t honor warranty and did a phenomenal job of communicating

5

They’ve fixed my 2003 GMC Sierra twice now (once AC, once battery). Both times successful — good work at competitive price. Highly recommend!!

5

Everyone at Ben White Automotive are so helpful and get things done in a timely manner. They don't bs you and just get it done within the time frame they provide. I was always kept up to date with the progress of 3 trucks. I will be choosing Ben White Automotive for any kind of auto work going forward. Bobby was such a huge help!

5

Quick Service, Turnaround & eager to earn our business. Knowledgeable with large vehicles & Abbie kept us informed & gave us prices before repairing. Thank You!

2

They jerry rigged some loose wires on my car that allowed it to turn over again, fine that repair was ok, they charged me $600 for that, that was ridiculous, then they tell me i need an ignition switch, they were right, but they wanted to charge me 300 more dollars to install said ignition switch. I bought the part for 30 some dollars and with a screw driver had it installed in under 30 mins myself. These guys are a ripoff.

Mr. James, I cannot find your name in our system. Please call me 512-440-0409 so we can get this figured out. I manage the shop and run the front check in desk. From your concerns, this is not something I can recall pricing out or going over. We do not ever just "jerry rig" repairs. I would love to help you figure out if maybe this is another business you may be getting us confused with or if you may have misunderstood the services or recommendations on your visit. Abby Pierson Service Manager

- Ben White Automotive
5

Took my car in to have freon added after calling several places. This was the only one that didn't try to charge me extra, they just charged for the work that was done. Will definitely be visiting again when needed.

5

Edit: Abby contacted me and set things straight. I replaced the fuse myself and the light came on no issue -- she said if I did this they'd be able to help compensate me in another way, and they followed through. It's possible that this was just an oversight, but what matters now at the end of day is that they went above and beyond to make it right. -- First of all, Abby is the Shop Manager and is incredibly patient and kind. I brought in my vehicle for my hi beam not turning on. I suspected there was a missing fuse but figured I'd just get a diagnostic run to see if there's anything else wrong with it. The technician told me that all of my front lights were working with no issue. Every time they tested it it was working, and blamed the battery has a loose connection. I had never seen that hi beam turn on, both before I dropped it off and after I picked it up. Confused a week later, I checked the fuse box itself and would you believe it - the front right hi beam fuse was missing. How could they have seen it turn on when the fuse itself was never there? Simple answer, either they mistook and thought they saw it turn on several time, or they just lied to me. I think it's the latter. They did fast work, Abby was super nice, and they have a nice waiting room. But I ultimately am here to figure out what's wrong with my car. Not only did it not get fixed, but they told me there was nothing wrong with it. If they're willing to falsify something so small, how could I ever trust them to repair my car in the future?

Thank you for your feedback. I assume this review was left before our phone call this morning. We are happy to take a look at the vehicle again for you. Abby Pierson Service Manager

- Ben White Automotive
5

Abby was great and they got me in and out in a timely manner. Highly recommend!!

5

This shop was great. Very friendly staff, quick repair at a very reasonable price.

Hi Doug, Thank your business and for the 5 Star review. Come back and see us soon.

- Ben White Automotive
5

Abby, Graeme, and the crew are wonderful to work with. They provided prompt service at a great price!!!!

Hi John, I just wanted to thank you for your positive feedback and the 5-star review. Come back and see us soon!

- Ben White Automotive
Ben White Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ben White Automotive (512) 440-0409 if you have any issues in accessing any area of our website.